Refundable situations
If you haven't used a single question from a package you purchased, you can request a full refund within 14 days of purchase.
A refund is issued if a duplicate charge occurred due to a technical error, or if payment was received but your question credits were not added.
Non-refundable situations
Used questions are not refunded; simply being unhappy with the content of a reading is not, on its own, grounds for a refund.
Remaining credits on accounts closed for policy violations are not refunded.
How to request
Write to legal@mykolly.com with your account email and purchase date. Requests are reviewed within 5 business days; approved refunds are issued to the same payment method and, depending on your bank, reach your account within 5–10 business days.
Have a question?
legal@mykolly.com and we'll get back to you.